IMPORTANT CUSTOMER UPDATE

Government Tariffs and Customs Duties Effective September 8, 2026

Dear Valued Customers,

As many of you are aware, the Government of Canada announced new tariff countermeasures on August 25, 2026. As a result, additional customs duties will apply to certain products imported into Canada, including some products and materials used by our suppliers and manufacturers.

In some cases, duties on affected steel and aluminum imports from the United States will increase from 25% to 50%.

I want to be clear that these additional costs are government-imposed customs duties. They are not price increases by SRS Windows and Doors, our suppliers, or our manufacturers.

Like many Canadian businesses, we are still receiving updated information from our suppliers as they work through the impacts of these changes. Our commitment is to be transparent with our customers and only pass along costs that are directly charged to us.

Quick Summary

What you need to know: Effective September 8, 2026, certain products may be subject to new Government of Canada customs duties. These charges are not price increases from SRS Windows and Doors, our suppliers, or manufacturers, but government-imposed tariffs on specific imported products and materials. Any applicable charges will be shown separately on your order confirmation and invoice under “Surcharge / Customs Duties.” Products currently in SRS inventory will not be affected. Most Canadian-manufactured windows, doors, vinyl siding, aluminum siding, stone products, Alu-Rex products, and many Gentek-manufactured products are not expected to be impacted at this time. We have increased inventory on several affected product lines to help reduce the impact on our customers and will continue providing updates as more information becomes available.

Key Takeaways

✓ Tariffs take effect September 8, 2026

✓ Duties are government-imposed charges, not SRS price increases

✓ Affected charges will appear separately as Surcharge / Customs Duties

✓ Products currently in SRS inventory will not be subject to tariff surcharges

✓ Most Canadian-manufactured windows and doors remain unaffected at this time

✓ Some siding, cladding, steel products, U.S.-sourced components, and certain distributed product lines will be affected

✓ SRS has increased inventory where possible to help minimize impacts

✓ We will continue to provide updates as suppliers and manufacturers release additional information

How Customs Duties Will Be Applied

For products affected by these government tariffs, applicable duties will be added to your order confirmation and, where possible, shown as a separate line item on your invoice under:

Surcharge / Customs Duties

These charges will only be applied when customs duties are charged to SRS by our suppliers or manufacturers. If no duty is passed through to us, no surcharge will be applied to your order.

Products Currently in Inventory

Any affected products that are currently in SRS inventory will not be subject to these surcharge amounts.

To better serve our customers and help reduce the impact of these tariffs, we have proactively increased inventory levels on several products that may be affected. While we cannot eliminate these government-imposed costs, we are doing our best to delay or minimize their impact wherever possible.

Products Currently Subject to Duties

Based on information available from our suppliers at this time, the following products are expected to be affected:

Tremco

The following products may be affected:

• Aluminum extrusions and related components

The following products are expected to remain stable at this time:

• Sealants
• Foams
• Caulking products

Possible exception: Tremco’s 830+ product may be affected depending on material sourcing and supplier guidance. We are awaiting further clarification.

Products Not Currently Expected to Be Affected

Based on current supplier guidance, the following products are not currently expected to be impacted:

Alu-Rex

• Snow retention systems
• Gutters and related products

Alu-Rex products remain unaffected at this time as they are manufactured in Canada using Canadian aluminum.

It is important to note that while tariffs may apply to certain steel and aluminum materials imported from the United States, this does not mean all aluminum products are affected.

Some manufacturers may use U.S.-sourced aluminum or steel components within finished products, such as window hardware, door hardware, accessories, brackets, fasteners, or other manufactured components. Where those imported materials attract duties and those costs are passed through to us, applicable surcharges may be added accordingly.

Frequently Asked Questions

Moving Forward

We understand that nobody likes surprises, especially when it comes to project budgets.

Whether you’re a homeowner, contractor, builder, or property manager, these additional costs create challenges for everyone involved. We share your frustration and are working closely with our suppliers to understand the full impact of these measures and identify opportunities to minimize disruption wherever possible.

We appreciate your patience and understanding as we navigate this evolving situation together. As always, if you have questions about a specific product or project, please reach out to our team. We will do our best to provide accurate information and help you make informed decisions.

Thank you for your continued support.

Tamara Sheedy
CEO
SRS Windows and Doors Inc.
665 Beaverhall Place, Unit 1
Thunder Bay, ON