SRS WINDOWS AND DOORS INC.

To our valued customers,

We hope you had an enjoyable holiday season and stayed safe and healthy during that time. Throughout the pandemic, the safety of our customers and staff has been our #1 concern. With COVID-19 case numbers rising, SRS WINDOWS AND DOORS INC IN CONJUCTION WITH BUCHNER MANUFACTURING INC has made the decision to have ALL RETAIL BRANCHES OPEN FOR CURBSIDE PICK UP ONLY EFFECTIVE JANUARY 3RD, 2022.

To place an order for pickup, please call OR email the THUNDER BAY branch. When you arrive to pick up your order, please call 807-627-0055 and we will direct you through the pickup process. A mask must be worn if you need to step outside of your vehicle when visiting our branch.

Thank you for your patience as we navigate this current stage of the pandemic and we apologize for any inconvenience this may cause.

Branch Hours & Contact Information

THUNDER BAY:

M-F: 9:00am – 4:30pm | 807-627-0055 | srswindoor.ca

IMPORTANT UPDATE JANUARY 3, 2022

Ontario Temporarily Moving to Modified Step Two of the Roadmap to Reopen

 In response to recent trends that show an alarming increase in COVID-19 hospitalizations, the Ontario government, in consultation with the Chief Medical Officer of Health, is temporarily moving the province into Step Two of its Roadmap to Reopen with modifications that take into account the province’s successful vaccination efforts. These time-limited measures will help blunt transmission and prevent hospitals from becoming overwhelmed as the province continues to accelerate its booster dose rollout. As part of the province’s response to the Omicron variant, starting January 5, students will pivot to remote learning with free emergency child care planned for school-aged children of health care and other eligible frontline workers.

“As we continue with our provincial vaccine booster efforts, we must look at every option to slow the spread of the highly contagious Omicron variant,” said Premier Doug Ford. “Putting these targeted and time-limited measures in place will give us more opportunity to deliver vaccines to all Ontarians and ensure everyone has maximum protection against this virus.”

TO READ THE FULL ARTICLE PLEASE SEE THE ONTARIO GOVERNMENT NEWS SITE  

December 31, 2021

Dear Valued Customer,

The supply chain for building materials has been severely impacted by the COVID-19 pandemic and our products are no exception. As materials become even scarcer, we are seeing additional price increases from our suppliers. While we have worked hard with our partners to minimize the impact on our customers, the supply shortages are creating strong, inflationary pressures and long lead times.

As such, it has become increasingly difficult to maintain a consistent price for our customers. As we manage through this volatility, we kindly ask for your patience and understanding with our manufacturers and team members.

We sincerely thank you for your patience and support during these challenging times and are looking forward to helping you with your upcoming projects!

IMPORTANT UPDATE APRIL 17, 2021

On April 17, 2021, the Ontario government implemented a more strict lock down order to the current Stay At Home Order. What this means for construction is that ALL residential construction can continue. Please read the following exert taken from the Ontario Government website with regards to this. We understand these are confusing times and we are doing our best to stay on top of the situation as it pertains to our customers. Starting April 18, 2021 at 12:01 a.m., the following applies to all construction. The areas highlighted in Orange pertain to SRS and our residential customer base. We do ask that you respect the rights of our employees with regards to their safety and to not be harassed for doing their jobs.

Essential construction

Construction activities or projects and related services (including land surveying and demolition services) are essential if they:

are associated with the health care sector or long-term care, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space

ensure safe and reliable operations of, or provide new capacity in:

municipal infrastructure

provincial infrastructure, including but not limited to, the transit, transportation, resource, energy and justice sectors

support the operations of, or provide new capacity in, electricity generation, transmission, distribution and storage, natural gas distribution, transmission and storage or in the supply of resources

support the operations of, or provide new capacity in, schools, colleges, universities or child care centres within the meaning of the Child Care and Early Years Act, 2014

are required for:

the maintenance and operations of petrochemical plants and refineries

significant industrial petrochemical projects where preliminary work commenced before April 17, 2021

industrial construction and modifications to existing industrial structures limited solely to work necessary for the production, maintenance or enhancement of personal protective equipment, medical devices such as ventilators and other identified products directly related to combatting the COVID-19covid 19 pandemic

would provide additional capacity in the production, processing, manufacturing or distribution of food, beverages or agricultural products

were started before April 17, 2021 and would provide additional capacity:

for businesses that provide logistical support, distribution services, warehousing, storage or shipping and delivery services

in the operation and delivery of Information Technology (IT) services or telecommunications services

to, or enhance the efficiency or operations of, businesses that extract, manufacture, process and distribute goods, products, equipment and materials

support the operations of broadband internet and cellular technologies and services

are residential construction activities or projects and related services

prepare a site for an institutional, commercial, industrial or residential development, including any necessary excavation, grading, roads or utilities infrastructure

are necessary to temporarily close construction sites that have paused, or that are not active, to ensure ongoing public safety

are funded in whole or in part by:

the Crown in right of Canada or in right of Ontario

an agency of the Crown in right of Canada or in right of Ontario

a municipality

are:

intended to provide shelter or supports for vulnerable persons or affordable housing

being funded in whole or in part by, or are being undertaken by:

the Crown in right of Canada or in right of Ontario

an agency of the Crown in right of Canada or in right of Ontario

a municipality

a service manager as defined the Housing Services Act, 2011

a registered charity within the meaning of the Income Tax Act (Canada)

a not-for-profit corporation  

This means if you have an order pending for installation, you will be scheduled in the order of which your project was taken UNLESS replacement windows and doors leave your property open to the elements. 

Please EMAIL ONLY if you are looking for an update on your installation. I will do my best to respond within 24 hours during the business work week, however everyone will be contacted with dates to choose from and we will do our best to accommodate everyone with their preference from what is available.

We have chosen to keep our office closed to the public for the foreseeable future. Please DO NOT show up unannounced as you will be turned away. In office visits will be far and few between and will be by appointment only. This is as much for your safety, health and well being as is for our office staff. 

If an in office appointment is absolutely necessary, we ask that all rules of physical distancing measures be strictly adhered to. This means NO MASK NO ENTRANCE. Hand sanitizer is located just inside the door and any surfaces touched will be wiped down with Lysol wipes frequently. Please be respectful, our office and showroom has been moved to a commercial property located at 936 Tungsten St. and has a common lobby space shared by three other businesses. Only one person will be allowed in at any given time although Ontarians are technically still required to limit contact to those inside their own households.

We appreciate your continued patience and understanding during this stressful time.

At this moment in time, it is important that you, your family and your friends abide by the mandates set out by our most trusted advisors - our health care professionals. We WILL get through this together.

Stay well, stay healthy,

Tamara Sheedy

CEO

Dear Customers,

As we take measures to mitigate the risks associated with the COVID-19 pandemic, we are evaluating all scenarios that could unfold.

Currently, we have cut our installation crews by half and are only operational with provisions in place. We have implemented the following measures suggested by Thunder Bay Public Health and within our own Health and Safety Policies and Guidelines.

These measures include:

• frequent hand washing for at least 20 seconds with anti-bacterial soap
• frequent use of hand sanitizers if unable to immediately wash hands with approved methods
• extra cleaning of work areas and common surfaces with anti-bacterial products
• advising all employees who are sick to stay home
• refrain from hand shaking - zero touch policy
• sneezing or coughing into a sleeve
• social distancing of 2 meters - this includes while we are conducting installations. Please respect our boundaries.
• travel ban on all business or personal travel unless it is for the completion of industrial or institutional infrastructure projects deemed essential
• self isolation for 14 days at the first sign of possible symptoms
• all invoices are to be paid online via our secure servers or e-transfers. Absolutely no cash or cheques will be accepted. We have chosen to go this route to minimize risk of touch or transfer.

Even with these measures, we are still at risk of having an employee develop COVID-19 infection at any time given our close working quarters with our clients. As a result, we ask that you, our customers, provide us with advanced notice if you are feeling unwell or have chosen to self-isolate so that we may reschedule your installation to a more appropriate time.

At this time, all office visits are suspended until further notice. This allows us to ensure the health and well being of our staff and clients remain our top priority. Should you need to discuss your quote, order or installation, we can assist over the phone or via email.

During this difficult and uncertain time, we thank you for your understanding and wish that you and your families stay safe and healthy.

Sincerely,

Tamara Sheedy

CEO

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